Frequently Asked Questions about Online Renting

When you reserve an apartment through our online store, we guarantee complete satisfaction. If you change your mind after the apartment viewing, we will refund the deposit in full without any costs to you. Here is a detailed description of how the online store satisfaction guarantee works:

When you make a reservation through the online store, you will always get to visit the apartment before making your final rental decision.

Once you have reserved the apartment through our online store, our leasing agent will contact you, and you can schedule the apartment viewing at a time convenient for you. If you want to cancel the reservation after the viewing, you can do so without any specific reason by contacting our customer service within 24 hours of the viewing. In this case, you will receive a full refund of the deposit without any extra charges.

Once you have reserved the apartment and paid the deposit, you will receive a booking confirmation by email. We will then contact you to schedule a viewing of the apartment.

After the viewing, you will have 24 hours to decide whether you would like to rent the apartment. If you choose to proceed, we will approve your reservation, and you will receive the signed rental agreement and move-in instructions by email. If you don’t see the message in your inbox, please check your spam folder. If you still can't find it, feel free to contact our customer service.

You can also access your rental agreement by logging into the Komu resident app. There, you’ll find all the necessary information and documents related to your tenancy.

If you have a credit default entry, you cannot directly make a reservation from our online store. However, this entry does not automatically disqualify you from getting a home from Vella. We recommend submitting an apartment application through our website. After that, a leasing specialist will contact you regarding the possible next steps in the rental process.

Renting a Vella home online is straightforward, provided you meet a few simple requirements. You must be at least 18 years old to reserve an apartment through our online store. Additionally, we assess on a case-by-case basis that the tenant has no payment defaults and that the deposit can be paid using a debit card, online banking, or another electronic payment method. If you need assistance or want to discuss special cases, please feel free to contact our customer service at vella@vellakodit.fi. We want to ensure that you can rent a home safely and reliably.

You can leave an apartment application through our website, and we will contact you to arrange a suitable time for the viewing. If you have reserved an apartment through our online store, a leasing specialist will contact you to arrange a viewing time.

Viewings are generally conducted in person, but if necessary, we can also provide a video tour of the apartment if an in-person visit is not possible.

In Vella homes, there is a deposit. This payment is made only after approving the lease agreement and once you have accepted the rental apartment for yourself.

You can rent an apartment either by submitting a rental application or by making a reservation directly through Vella’s online store.

Renting through Vella’s online store is easy and fast. Just follow these simple steps:

1. Choose your preferred home from our online store.

2. Fill in your details in the rental application form and submit it.

3. Verify your identity using online banking credentials or mobile ID.

4. Select your move-in date and confirm the agreement from your side by paying the deposit.

5. We will contact you to arrange a viewing to finalize the rental.

Done! Your new home awaits you!

When making a reservation, a deposit is required, depending on the property. After the reservation, we will schedule a viewing with you. You will have 24 hours after the viewing to decide whether you want to rent the apartment. If you decide to cancel your reservation after the viewing, the paid deposit will be refunded to you.

Behind Vella Kodit is Komu Homes (Intu Enterprises). Komu is a Finnish real estate technology company transforming the housing experience with digital services. Komu has been operating in Finland for several years and serves as a trusted partner to landlords.

Vella Kodit is a Finnish rental housing expert that manages everything from property administration to resident services on behalf of landlords. We make sure everyday life runs smoothly for tenants, whether it’s renting an apartment, handling maintenance, or taking care of daily needs.

The most popular apartments are rented quickly – by making a reservation, you ensure that your preferred home won’t slip away. When you reserve an apartment, you are given priority in the rental process.

However, after the apartment viewing, you still have 24 hours to decide whether you want to proceed with the rental or cancel the reservation.

Certainly. However, it is important to consider the following points. When renting a shared apartment, the lease agreement is made in the name of one tenant, the main tenant. We recommend that the other tenants enter into an official sublease agreement with the main tenant. It is important to note that the main tenant is fully responsible for all the terms specified in the lease agreement. This arrangement can also be approved by Kela (the Social Insurance Institution of Finland).

When filling out the apartment application, the main tenant's information should be provided, and the details of other occupants can be included in the additional information section.

The main tenant must separately provide the details of all other occupants through the Change of Address notification, so that they can be added to the building's records and their last names can be added to the door.

Yes, companies can also rent an apartment from Vella.

You can submit the application using your own contact details and include the company information in the message field of the application. Please make sure to provide at least the company name and business ID.

We will contact you if any additional information is needed.

Yes, we do arrange open viewings for apartments that are ready to move into, and there is no need to register in advance. Information about upcoming open viewings can be found on our website, as well as on Vuokraovi and Oikotie.

Please note that we only show apartments that are available at the time of the viewing, so make sure that the apartment you’re interested in is still available when you arrive.

You will receive information about available parking spaces before signing the lease agreement by sending a message to vella@vellakodit.fi or by calling the number +358 447448476. If you wish, we can also reserve a parking space for you during the leasing process. After signing the lease agreement, you can manage the parking space in the Komu app.

You can sign the contract for an available Vella home at any time, but moving in is usually possible on the next business day after signing the contract. You can collect the keys from the key management office, which will be notified to you via email. It's worth noting that customer service and key management service hours may be limited on the business days preceding public holidays, as well as on weekends and holidays.