Frequently Asked Questions about Living at Vella

You can terminate your lease agreement here.

The resident is responsible for acquiring a smoke detector and ensuring its functionality.

An indefinite lease can be terminated with one calendar month's notice and a contractual penalty must be paid. However, if there is a special reason for the termination, please contact our customer service and we will see what can be done.

Each resident is responsible for their own electricity contract. We recommend using green electricity to protect the environment. Water is billed separately, and payments are adjusted twice a year based on actual consumption. In many apartments, broadband is included in the rent. Home insurance is mandatory for all residents.

In disturbance situations, it's important to respond quickly and effectively to maintain living comfort. If you encounter disturbances in the neighborhood, it is good to ascertain the cause of the issue and discuss it with the involved party. If the disturbance continues, you should report it to us. The easiest way to contact us is through the Komu app or by making an official disturbance report HERE. If you are concerned about safety, you should always contact the authorities.

You can make a maintenance request directly to the property management company through the Komu app or on our website. If you encounter any problems or need more information, our customer service is always ready to assist you.

Painting the walls is not allowed, as the materials and color schemes of the apartment have been carefully selected to ensure comfort and quality of living. However, if you have specific requests regarding decor, you are always welcome to discuss them with us.

Attaching things to the wall is allowed as long as it is done neatly and with the appropriate fastening tools. We recommend using methods that do not leave marks on the wall, such as separate picture strips. Here is an example of how you can easily attach pictures to the wall without making holes.
For heavier items, such as a flat-screen TV or shelves, it is important to consider the durability and load capacity of the wall material. If you are unsure about the fastening technique, we recommend seeking professional advice. It is also important to note that any marks from fastenings should be repaired before moving out, if they occur.

All our apartment complexes have established house rules that bind all residents. These rules are designed to ensure the comfort and safety of all residents, promote community spirit, and good neighborly relations. Residents are required to follow these rules, consider other residents and their rights, and ensure that their guests also comply with the rules of the apartment complex. In addition to the house rules, it is important to comply with current legislation, regulations, and the terms of your lease agreement. The house rules are available in the resident's folder, the Komu app, or on the notice board in the stairwell. If you need more information or detailed instructions, do not hesitate to contact us.

At Vella, residents can easily reserve communal spaces through the Komu app, which you will have access to upon signing the lease. We will send you instructions related to the app's use before your tenancy begins. If you encounter any problems with the app or need assistance, you can always contact Vella's customer service.

Pets are welcome in our apartment buildings. However, you must take responsibility for any damages or excessive wear that your pet may cause in the apartment. We also hope that you will consider your neighbors and other residents of the building. If you have any questions or need more information, do not hesitate to contact us.

If you have signed the lease, you can reserve a parking spot for yourself immediately. The easiest way to reserve a parking spot is through the Komu app, but you can also inquire about this from customer service.

The easiest way to contact customer service is through the chat in the Komu app. However, you can always call us at +358 447448476 or send an email to vella@vellakodit.fi.
In urgent situations, such as water damage, always call the maintenance emergency service. The phone numbers for the maintenance emergency service can be found in the Komu app and on the stairwell notice board.