Frequently Asked Questions about Living at Vella

Housing advice provides support and guidance to tenants in various challenging situations related to housing. The primary goal is to help tenants independently find solutions to housing-related issues. Effective housing advice can reduce tenant turnover, prevent disturbances in the housing community, and assist with challenges related to rent payments.

You can contact housing advice through our customer service.

Water charges are based on either the number of residents or actual consumption and are billed monthly with the rent. If the number of residents changes, please inform customer service.

For consumption-based water charges, you only pay for the cold and hot water you actually use. This allows you to manage your water usage, potentially reducing water costs and minimizing your environmental impact.

Utility charges are determined by local water utility rates and the cost of heating water using district heating. Water prepayments are reconciled based on actual consumption twice a year.

The rental deposit is tied to the lease agreement unless otherwise specified. It acts as security for the landlord and may be used to cover unpaid rent, costs related to usage or consumption, damages caused to the rental unit, cleaning fees, or debt collection costs related to the tenancy.

If the apartment is returned in the agreed condition and all obligations are fulfilled, the deposit will be refunded within one month of the lease termination. If the apartment inspection reveals any deficiencies, required repairs, or cleaning needs, the necessary work will be arranged, and the costs will be deducted from the deposit. In cases where the costs exceed the deposit, an additional invoice will be issued. Once all costs have been settled, any remaining deposit amount will be refunded.

You will find instructions for the final cleaning in the move-out letter, which we will send to your email before your lease end date. Please review the instructions carefully. If you have any questions, don't hesitate to contact our customer service.

Unfortunately, we cannot postpone the rent due date. If you pay the current month’s rent within the same calendar month, there is no need to notify us about the delay. However, please note that late payments are subject to the late payment interest stipulated in your lease agreement. Approximately two weeks after the due date, you will receive a reminder about the overdue payment. About three weeks after the due date, you will receive a payment notice that includes the accrued interest and a €5 reminder fee.

For more helpful information on how to manage debt, visit www.uuva.fi/kuluttajalle.

You can track your rent payment status and view payment details through the Komu resident app. Additionally, you will receive a monthly rent invoice via email. When making payments, remember to use the reference number provided in the app and on the invoice to ensure the payment is allocated correctly. If you moved in towards the end of the month, the first rent invoice and updated payment information in the app may not be available until mid-next month.

The rent due date is stated on your rent invoice and in your lease agreement. For leases signed with Vella Homes, the rent due date is always the second day of the month. Paying rent on time is an important part of responsible tenancy.

Once your lease agreement is signed, you can log into the app using the phone number listed in the agreement. You can also invite other residents of your apartment to use the app through the "Residents" section. If you encounter any issues with logging in or using the app, our customer service team will be happy to assist you!

You can make a maintenance request through the Komu app or on our website. If you encounter any problems or need more information, our customer service is always ready to assist you.

If you have lost one or more property keys, our customer service is here to help. Please feel free to contact us, for example, through the Komu App or by calling +358447448476.

If you need door-opening assistance because the key was accidentally left inside, please contact your maintenance company.

The Komu Resident App is a mobile application available to all residents of Vella Kodit, bringing together all housing services conveniently in one place. In the Komu App, you can, for example, book sauna and laundry slots, report maintenance needs, or easily contact our customer service.

We will send you the move-out letter by email before your lease ends. The letter includes detailed instructions on tasks such as cleaning and returning the keys. Our customer service is happy to help if you have any questions!

You can switch to a different Vella Home by contacting our customer service. We’ll then transfer your security deposit to the new apartment.

You can find the contact information for the maintenance company in the Komu app and on the stairwell notice board.

The easiest way to contact customer service is through the chat in the Komu app. However, you can always call us at +358 447448476 or send an email to vella@vellakodit.fi.

In urgent situations, such as water damage, always call the maintenance emergency service. The phone numbers for the maintenance emergency service can be found in the Komu app and on the stairwell notice board.

If you have any questions regarding invoices or the security deposit, you can contact our billing customer service by email at laskutus@vellakodit.fi. You can always check the status of your rent payments in the Komu resident app. Please note that it may take a few business days for the payment status to update.

You can terminate your lease agreement here.

The resident is responsible for acquiring a smoke detector and ensuring its functionality.

An indefinite lease can be terminated with one calendar month's notice and a contractual penalty must be paid. However, if there is a special reason for the termination, please contact our customer service and we will see what can be done.

Each resident is responsible for their own electricity contract. We recommend using green electricity to protect the environment. Water is billed separately, and payments are adjusted twice a year based on actual consumption. In many apartments, broadband is included in the rent. Home insurance is mandatory for all residents.

In disturbance situations, it's important to respond quickly and effectively to maintain living comfort. If you encounter disturbances in the neighborhood, it is good to ascertain the cause of the issue and discuss it with the involved party. If the disturbance continues, you should report it to us. The easiest way to contact us is through the Komu app or by making an official disturbance report HERE. If you are concerned about safety, you should always contact the authorities.

Painting the walls is not allowed, as the materials and color schemes of the apartment have been carefully selected to ensure comfort and quality of living. However, if you have specific requests regarding decor, you are always welcome to discuss them with us.

Attaching things to the wall is allowed as long as it is done neatly and with the appropriate fastening tools. We recommend using methods that do not leave marks on the wall, such as separate picture strips. Here is an example of how you can easily attach pictures to the wall without making holes.
For heavier items, such as a flat-screen TV or shelves, it is important to consider the durability and load capacity of the wall material. If you are unsure about the fastening technique, we recommend seeking professional advice. It is also important to note that any marks from fastenings should be repaired before moving out, if they occur.

All our apartment complexes have established house rules that bind all residents. These rules are designed to ensure the comfort and safety of all residents, promote community spirit, and good neighborly relations. Residents are required to follow these rules, consider other residents and their rights, and ensure that their guests also comply with the rules of the apartment complex. In addition to the house rules, it is important to comply with current legislation, regulations, and the terms of your lease agreement. The house rules are available in the resident's folder, the Komu app, or on the notice board in the stairwell. If you need more information or detailed instructions, do not hesitate to contact us.

At Vella, residents can easily reserve communal spaces through the Komu app, which you will have access to upon signing the lease. We will send you instructions related to the app's use before your tenancy begins. If you encounter any problems with the app or need assistance, you can always contact Vella's customer service.

Pets are welcome in our apartment buildings. However, you must take responsibility for any damages or excessive wear that your pet may cause in the apartment. We also hope that you will consider your neighbors and other residents of the building. If you have any questions or need more information, do not hesitate to contact us.

If you have signed the lease, you can reserve a parking spot for yourself immediately. The easiest way to reserve a parking spot is through the Komu app, but you can also inquire about this from customer service.